Discount codes are shared exclusively through our social
media channels, which can be easily accessed through our website. Additionally, we
regularly offer a variety of promotions to ensure our customers can enjoy the
best products at fair prices. This enables them to provide their animal
companions with the highest level of care and quality they deserve.

If a customer is not satisfied with a product, we find
that very unfortunate and are committed to doing everything we can to find a
solution together. Please contact our customer service team, and we will work
with you to resolve the issue promptly and to your satisfaction.

For every product ordered, a personalized email is sent
to the customer containing detailed information about the order. Additionally,
the customer is kept updated throughout the process with professional and
timely notifications regarding the status of their order.

Sopeka London operates exclusively as an online business. By not maintaining physical stores, we are able to keep costs lower and pass these savings on to our customers. Additionally, we are continually working to enhance the efficiency of our supply chains while operating sustainably. To support this, we have established a well-developed logistics system that operates across the United Kingdome, ensuring seamless, reliable, and eco-conscious service.

We strive to make your shopping experience as convenient and secure as possible by offering multiple payment options. Here’s how you can pay for your purchases:

• Credit & Debit Cards – We accept major cards, including Visa, Mastercard, and American Express.
• Local Payment Methods – In certain countries, we support options like iDEAL, BanContact, and Sofort.
• PayPal – Enjoy seamless and secure transactions using your PayPal account.
• Mobile Payments – Depending on your location, we may accept Apple Pay, Shop Pay, and Google Pay.
• Gift Cards & Store Credit – If you have a gift card or store credit from us, you can use it towards your purchase.

Please note that payment options may vary based on your location and the products you’re purchasing. If you need assistance or have any questions, our customer support team is happy to help!

After placing your order, you will receive a confirmation email right away. This email includes your order number, a summary of your purchase, and the shipping address.

In some cases, order confirmation emails may end up in your spam or junk folder. Please check these folders in your email account to ensure the email hasn’t been filtered there by mistake.

If you have checked your spam folder, allowed some time for the email to arrive, and confirmed your email address but still haven’t received the confirmation, please contact our customer support team. Provide your full name and order number, and our team will help verify your order and resend the confirmation email if needed.